What We Support
System Setup and Configuration, Secure Installation, Upgrades and Data Migration Protection
Onsite and Remote Support
Elevate your company with a robust IT and communications infrastructure. Our “Support and Maintenance” service goes beyond reactive tech support, providing proactive system checks and automated functions to prevent issues before they occur. If a problem arises, our rapid response minimises downtime.
We handle all aspects of IT upkeep, including user setup, backups, and security updates, allowing your staff to focus on core business activities. While we specialise in Microsoft, Apple, Adobe, and Licenced products, we also support a wide range of third-party applications and modern telephone systems.
Our assistance is available both onsite and remotely, using tools like Remote Desktop Assistant and Terminal Services to ensure seamless support. Trust us to keep your systems running smoothly, so you can concentrate on growing your business.
Your Attractive Heading
Our dedicated tech support and maintenance services are designed to keep your systems running smoothly. Whether you need assistance with troubleshooting, regular maintenance, or urgent technical support, our experienced team is here to help. We offer:
– 24/7 Technical Support: Get immediate assistance any time you encounter an issue, ensuring minimal downtime.
– Proactive System Monitoring: We monitor your systems continuously to detect potential problems before they affect your business operations.
– Tailored Maintenance Plans: Our maintenance services can be customised to fit the unique needs of your organisation, helping to extend the lifespan of your IT assets.
Telephone and Remote Access Support
Our standard support covers normal business hours (excluding bank holidays and weekends). Packages can be purchased for up to 12 months, offering assistance for all network-related issues.
Extended Support Cover
For out-of-hours needs, our flexible Extended Cover options are available. Support time used outside business hours is deducted from your package at an overtime rate.
On-Site Support Cover
Enhance remote support with on-site services, which can be allocated for various projects. Initial site surveys and meetings are essential for effective IT planning and administration.
We coordinate all hardware and software support, provide a single point of contact to resolve issues efficiently. We keep you informed about beneficial IT developments.
Ad-Hoc and Emergency Support
For clients without a formal support agreement, our standard hourly rates apply for remote and on-site services.
Hardware and Software Solutions
Ensure that your business operates at peak performance with our comprehensive hardware and software solutions. At CTS Group, we provide:
– Quality Hardware Supplies: From powerful servers to reliable workstations, we offer high-quality hardware solutions that meet your business requirements.
– Software Installation and Support: Our team is proficient in the installation and support of various software applications, ensuring a seamless setup process and ongoing operational efficiency.
– IT Consultancy: Let us help you choose the right technology tailored to your operational needs, giving you a competitive edge.
Reliable Laptop and Computer Repair Services
When your devices malfunction, you need swift and reliable repair services. Our laptop and computer repair experts are ready to assist with:
– Fast Diagnostics: We perform quick yet thorough diagnostics to identify the root cause of the problem, allowing us to provide immediate solutions.
– All-in-One Repairs: Whether it’s a hardware failure, software malfunction, or a system upgrade, our skilled technicians can handle a variety of repair needs.
– Data Recovery Services: Don’t let data loss impact your business. Our data recovery services can help retrieve your important files and documents.