Pricing
Choose a clear starting point for support. Final scope depends on your users, locations, existing environment and agreed service requirements.
01
Essential IT
per user / month + VAT
Core day-to-day support and management.
- Remote support
- Monitoring
- Windows patch management
- Microsoft 365 administration
- User onboarding & offboarding
- Endpoint management
02
Managed IT
per user / month + VAT
Proactive support, security and technology guidance.
- Everything in Essential
- Security baseline management
- Backup monitoring
- Priority support
- On-site support allowance
- Quarterly technology reviews
- IT roadmap
03
Bespoke IT
quote
A tailored service for more complex requirements.
- Agreed support scope
- Custom on-site coverage
- Security & continuity scope
- Technology roadmap
- Projects can be included
- Scope built around your environment
Package comparison
| Capability | Essential IT | Managed IT | Bespoke IT |
|---|---|---|---|
| Remote support | Included | Included | Agreed scope |
| Monitoring & Windows patching | Included | Included | Agreed scope |
| Microsoft 365 administration | Included | Included | Agreed scope |
| Security baseline management | — | Included | Agreed scope |
| Backup monitoring | — | Included | Agreed scope |
| On-site support | Chargeable | Included allowance | Agreed scope |
| Technology reviews | — | Quarterly | Custom |
| IT roadmap | — | Included | Included / custom |
| Projects | Quoted separately | Scoped separately | Can be included |
How pricing works
We confirm the number of users, service scope, current environment and any on-site or specialist requirements before a proposal is agreed. Microsoft 365 licences, hardware, major projects and third-party subscriptions are separate unless the proposal says otherwise.
Pricing FAQs
Are Microsoft 365 licences included?
No, not automatically. Licences and third-party subscriptions are separate unless your proposal specifically includes them.
Is on-site support included?
Essential IT treats on-site work as chargeable. Managed IT includes an agreed allowance. Bespoke IT is defined in the proposal.
Are IT projects included?
Major projects are normally scoped separately. A Bespoke agreement can include project capacity where explicitly agreed.
Can you take over from another provider?
Yes. Transition work should cover access, documentation, suppliers, users, devices and outstanding issues.
Is VAT included?
The displayed per-user prices are shown plus VAT.
What about onboarding and contract terms?
Any onboarding work, minimum commitment or contractual term should be stated clearly in the final proposal rather than assumed from this page.